GearLume (“GearLume,” “we,” “us,” or “our”) operates this online store and website, available at https://www.gearlume.com/, including its content, products, services, features, and related tools (collectively, the “Services”).
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This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our products, place an order, make a payment, contact us, or otherwise interact with our Services.
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For purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or permanently de-identified.
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1. Personal Information We Collect
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Depending on how you interact with GearLume, we may collect:
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- Your name;
- Email address;
- Telephone number;
- Billing and shipping address;
- Order and purchase details;
- Payment and transaction information;
- Information related to returns, refunds, exchanges, or delivery;
- Information submitted through contact forms or customer support;
- Product preferences and communication preferences; and
- Information collected automatically when you use our website.
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Payment Information
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When you place an order through our website, payment information is processed through Stripe using the payment infrastructure available through Wix.
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Stripe may receive and process information such as your name, email address, billing and shipping address, payment method details, transaction amount, transaction date, order information, IP address, device information, and fraud-prevention data.
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GearLume does not intentionally store complete payment card numbers on its own systems. Payment information is handled by Stripe and other authorized payment providers according to their own privacy policies and security practices.
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For more information, please review the [Stripe Privacy Policy](https://stripe.com/privacy).
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Automatically Collected Information
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When you visit or use our Services, we may automatically collect:
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- IP address;
- Browser type and version;
- Device type and operating system;
- Network and connection information;
- Approximate location;
- Pages viewed and links clicked;
- Referring website;
- Date, time, and duration of visits;
- Shopping cart and browsing activity;
- Cookies and similar technologies; and
- Website performance and usage information.
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2. How We Collect Personal Information
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We may collect personal information:
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- Directly from you when you place an order, contact us, or submit information through our website;
- Automatically through cookies, pixels, log files, and similar technologies;
- From Wix and other service providers that support our website and store operations; and
- From payment, shipping, delivery, fraud-prevention, analytics, advertising, and customer-support providers.
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3. How We Use Personal Information
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We may use personal information to:
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1. Process, confirm, fulfill, and deliver orders;
2. Process payments, refunds, exchanges, and returns;
3. Provide customer service and respond to inquiries;
4. Communicate with you about purchases, orders, deliveries, and payment status;
5. Send promotional communications where permitted by law;
6. Improve and personalize your shopping experience;
7. Analyze website usage and performance;
8. Maintain the security of our Services;
9. Detect and prevent fraud, abuse, unauthorized access, or illegal activity;
10. Comply with applicable laws and legal obligations; and
11. Protect the rights, property, and safety of GearLume, our customers, and others.
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4. Legal Bases for Processing
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Depending on your location and applicable law, we may process personal information based on:
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- The performance of a contract, such as processing and delivering your order;
- Your consent;
- Our legitimate business interests, including improving our Services and preventing fraud;
- Compliance with legal obligations; or
- The establishment, exercise, or defense of legal claims.
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Where processing is based on consent, you may withdraw your consent at any time.
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5. Cookies and Similar Technologies
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GearLume, Wix, and our service providers may use cookies, pixels, tags, and similar technologies to:
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- Keep the website functioning properly;
- Remember your preferences;
- Maintain shopping cart information;
- Understand how visitors use our website;
- Measure website performance;
- Improve our Services; and
- Support relevant advertising and marketing activities.
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You may manage cookies through your browser settings and, where available, through our cookie-consent tool. Disabling certain cookies may affect the functionality of the website.
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6. How We Share Personal Information
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We may disclose personal information when reasonably necessary to operate our business, including with:
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- Wix, which provides website hosting, e-commerce, checkout, security, and related platform services;
- Stripe, for payment authorization, transaction processing, fraud prevention, refunds, chargebacks, and payment-related support;
- Shipping, delivery, fulfillment, and logistics providers;
- Customer-support and communication providers;
- Analytics, advertising, and marketing providers;
- Technology, fraud-prevention, and security providers;
- Professional advisers, including legal, accounting, and insurance providers;
- Government authorities, courts, regulators, or law-enforcement agencies when legally required; and
- A buyer, successor, or other party involved in a merger, acquisition, restructuring, or sale of all or part of our business.
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GearLume does not sell personal information for monetary consideration. However, certain disclosures to analytics or advertising providers may be considered “sharing” or targeted advertising under some privacy laws.
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7. Wix, Stripe, and Third-Party Service Providers
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Our website is built and hosted through Wix. Wix provides website, e-commerce, checkout, security, and related platform services.
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For more information, please review the [Wix Privacy Policy](https://www.wix.com/about/privacy).
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Payments made through our website are processed through Stripe using the payment integration available through Wix. Depending on the specific service and applicable law, Stripe may process personal information as a payment processor, service provider, or independent controller.
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For more information, please review the [Stripe Privacy Policy](https://stripe.com/privacy).
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Other third-party providers may process personal information according to their own privacy policies. GearLume is not responsible for the privacy practices of third-party websites or services.
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8. International Data Transfers
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Your personal information may be stored, transferred, or processed in countries outside your country of residence. These countries may have data-protection rules that differ from those in your jurisdiction.
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Where required by applicable law, we use appropriate safeguards for international data transfers.
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9. Data Retention
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We retain personal information only for as long as reasonably necessary to:
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- Provide the Services;
- Complete transactions;
- Maintain business, tax, accounting, and financial records;
- Comply with legal and regulatory obligations;
- Resolve disputes;
- Enforce agreements; and
- Prevent fraud and protect our business.
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When personal information is no longer required, we will delete it, anonymize it, or securely dispose of it where reasonably possible.
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10. Data Security
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We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
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However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
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11. Your Privacy Rights and Choices
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Depending on your location and applicable law, you may have the right to:
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- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request data portability;
- Request restriction of certain processing activities;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Opt out of promotional communications;
- Opt out of certain targeted advertising or data sharing; and
- Lodge a complaint with the appropriate data-protection authority.
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To exercise your rights, contact us at **nfirmino1994@gmail.com*. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
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12. Marketing Communications
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You may unsubscribe from promotional emails at any time by contacting us at nfirmino1994@gmail.com.
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You may still receive transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, and responses to customer-support requests.
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13. Children’s Privacy
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Our Services are not directed to children under the age of 13, or the minimum age required by applicable law in your jurisdiction.
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We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete it.
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14. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or legal obligations.
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When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Services after an updated Privacy Policy is posted means that you acknowledge the revised policy.
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15. Contact Us
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If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
GearLume
Website: https://www.gearlume.com/
Email: nfirmino1994@gmail.com